Help
Questions, answered.
Booking, payment, changes and visas. If your question isn't here, ask us.
Booking
How do I book?
Send us an enquiry on WhatsApp, by email or through the contact form, and we send you a quote. You confirm with a deposit, and we then send your itinerary and vouchers.
Payment
How can I pay?
By Visa or Mastercard, by bank transfer, or in cash at our office in Business Bay. Methods can vary by service; we confirm them with your quote.
Changes
Can I change my booking?
Yes. Dates, destination, travellers and hotels can be changed, subject to availability and any supplier fees.
Cancellation
What if I cancel?
Cancellation fees depend on the destination, the service and how close to travel you cancel. Refunds go back to the original payment method.
What happens if travel is disrupted by events outside anyone's control?
In force majeure cases we offer alternatives, or refunds where suppliers allow them.
Visas
Can you guarantee my visa?
No. Visa decisions are made by the issuing authorities. We prepare and submit your application but can't guarantee approval. Requirements vary by nationality; we confirm yours before you apply.
Which visa do I need?
It depends on your nationality and destination. Send us both and we'll tell you what applies.
Tours
Where do tours pick up from?
Our day tours include pickup and drop-off. Tell us where you're staying and we'll confirm the pickup point and time.
What should I wear to visit a mosque?
Long, loose trousers or ankle-length skirts, sleeves to the wrist and covered shoulders. No shorts, and nothing tight or see-through. Women should bring a headscarf.
Can children join?
Tell us the children's ages when you enquire and we'll confirm what applies to your tour.