Booking terms

Every booking starts with a quote. Quotes depend on availability and prices at the time they are made, and a booking is confirmed only when we receive your deposit.

A deposit confirms your booking. The balance is due before travel, by the date on your quote.

We accept Visa and Mastercard, bank transfer, or cash at our office in Business Bay. Methods can vary by service.

Dates, destination, travellers and hotels can be changed, subject to availability and any supplier fees.

Cancellation fees depend on the destination, the service and how close to travel you cancel. Refunds go back to the original payment method.

In force majeure cases we offer alternatives, or refunds where suppliers allow them.

Visa decisions are made by the issuing authorities. We prepare and submit your application but can't guarantee approval. Requirements vary by nationality; we confirm yours before you apply.

Hotels, airlines, transport companies and attractions are independent suppliers with their own terms. We choose them carefully, but each supplier is responsible for the services it provides.

We recommend travel insurance for every trip, covering cancellation, medical costs and luggage.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute.